Visiting regulations at Billwerder Prison
Important information for relatives of detainees in pretrial detention
Directions and accessibility
Address:
Dweerlandweg 100, 22113 Hamburg
Arrival by car (recommended)
The institution has ample parking directly on the premises.
Public transportation
Take the S-Bahn S21 to the stop Billwerder-Moorfleet. From there, follow the signs to the prison (approx. 1,500 meters walking distance).
Further connection information can be found at hvv.de.
Visitor Center
The Billwerder prison has a separate visitor center with barrier-free access.
Visiting regulations for detainees in pretrial detention
Frequency and duration of visits
Detainees in pretrial detention can one hour every two calendar weeks Visitors are welcome. Appointments are scheduled in even or odd calendar weeks and will be communicated when the appointment is made.
Number of visitors
A maximum of three people are allowed per visit, of which no more than two may be adults.
Important information for children and young people:
- Children under 14 years of age may only enter the institution accompanied by an adult.
- Young people between the ages of 14 and 18 require prior authorization from the prison administration for unaccompanied visits.
Visiting hours
Visiting hours are divided into one-hour time slots:
| weekday | Visiting hours |
|---|---|
| Monday and Tuesday | 8:30–9:30 a.m. 10:30–11:30 a.m. 3:00 PM – 4:00 PM 5:00 PM–6:00 PM |
| Thursday and Friday | 8:30–9:30 a.m. 10:30–11:30 a.m. 3:00 PM – 4:00 PM 5:00 PM–6:00 PM |
| Saturday and Sunday | 9:00–10:00 a.m. 11:00–12:00 2:00 PM – 3:00 PM 4:00–5:00 PM |
You will find out the exact date of your visit when you make the appointment.
Appointment scheduling
Visits are only possible by prior appointment. Appointments can be made by phone or email.
Visitor service telephone: 040 428 878-364
Availability on weekdays:
- Monday and Tuesday: 9:30–11:00 a.m. and 1:00–2:30 p.m.
- Thursday and Friday: 9:30–11:00 a.m.
E-mail: jvabwbesuchstermine@justiz.hamburg.de
Please have all relevant information ready when contacting us.
Special permit requirement
In cases of pre-trial detention, prior permission to visit may be required from the competent court, the public prosecutor's office or the police.
Entry times and access regulations
Visitor admission begins 30 minutes before the agreed start time of the visit and ends 10 minutes before this date.
Important: Visitors arriving late after this time will not be admitted. In this case, a new appointment can be arranged during the visitor service hotline's operating hours.
ID requirement
Every visitor must present a valid identity card or comparable photo ID at the outer gate.
Refusal of entry
If there is suspicion that visitors have consumed drugs or alcohol before their visit, the visit may be refused.
Required items and permitted items
Required documents
- Valid identification document (mandatory)
- If necessary, a visitation permit from the court or the public prosecutor's office.
Permitted coins for vending machines
The following coins may be brought for use at the snack and beverage vending machines:
- One adult: maximum 15 euros
- Two adults: maximum 20 euros
Prohibited items and rules of conduct
Bag and personal checks will be carried out at the entrance. Please ensure that there are no items in your trouser pockets.
The following is prohibited:
- Bringing in objects, money (except permitted coins) or alcohol/drugs
- Handing over items to prisoners during visits
- Taking items (e.g. letters) out of the institution
Code of conduct
- The designated seating arrangement must be followed.
- Children must stay at the table
- All instructions from staff members must be followed immediately.
- Sexual acts are not permitted.
Important NOTE: Violations of these rules may result in the visit being terminated or a ban from the institution. Visits are constantly monitored by cameras and staff. If drugs are brought in, criminal charges will be filed.
Laundry packages
Packages can be delivered in two ways:
- By mail or parcel delivery
- Personal drop-off on Wednesdays between 8:00 and 14:30 directly at the gate
Package requirements
- A sturdy outer casing (cardboard) is required.
- Maximum packing dimensions: 65 cm (W) × 36 cm (L) × 38 cm (H)
- The sender (name, first name or company and full address) must be clearly identifiable.
Money transfer for prisoners
Inmates at Billwerder Prison can make purchases with their own money. Designated money transfers are possible.
General information about deposits:
Payment office, Tel.: 040 428 878-250
Transfers
Recipient: Billwerder Prison
Bank: Postbank Hamburg
IBAN: DE02 2001 0020 0030 2182 04
BIC: PBNKDEFFXXX
Purpose of use: Name and date of birth of the prisoner
Safety instructions
Billwerder Prison is a high-security facility. To ensure safety and order, compliance with all staff instructions is required.
The locker number corresponds to the table number in the visitor room.
Information is based on official data from Billwerder Prison (as of March 2025). All information is provided without guarantee. For current information and changes, please refer to the official website of Billwerder Prison.